When can we say no?

I have one big, really big pet peeve. I really hope management and the CPD are reading this one! Why on earth can we not tell a citizen that is not a police matter? When someone calls because their meat is spoiled , when their 5 year old son doesn't want to go to school, when the cashier didn't give them the right amount of change, when the boyfriend didn't give the cellfone back after she gave it to him, when the jealous exgirlfriend at 4am wants to check the well being of the boyfriend with the new girlfriend, the list goes on. We would save alot of manpower, time and money if we as calltakers were able to say , "I'm sorry sir/maam that is not a police matter, that is a civil matter. Back in the old room we were able to do that and management would back us up. Nowadays if the citizen wants a report regarding a broken car window and we tell them its a job for Arp and they insist we must send the police. Who are they to dictate when we break our rules? When did the OEMC become so afraid of the citizens and their complaints. I myself as an OEMC employee hate sending a ticket over to the zone regarding little Billy who is fighting with his sister , but you know what I send it over anyway because I know if I don't a CI is a great probability, a CI that my management won't back me up on.