Do we have to?

Here is a very interesting topic, callbacks! Do we really have to callback the citizen? I mean really if you call the police you should be waiting out in front, looking out the window, or you would think. I recall two incidents in which I thought to myself there really should be no callbacks. One incident takes me back to the old room in which a woman had called police because she said she had been burglarized. Ok bt XXXX gets there and no Mrs. Doe, I call back and Mrs. Doe answers the phone after 10 rings. I ask Mrs. Doe if she called the police and she tells me, "Oh are they here, I jumped in the shower?" Hello!!!!!!!!!!!!! The second incident takes me back just months ago when bt XXXX asks for a callback for a domestic. I call back Mr Doe and ask him if he has called the police. Mr Doe tells me , "yes I did and i was wondering when they were going to get out of their car down the street to come see me." Hmmm , so lets's hear from both sides, should we or shouldn't we make those callbacks?