10-1 is just that , no ifs ands or buts

Don't know what else to say but there is no excuse for not doing your job. Calltakers take the calls one at a time, get as much info as possible, if they dont tell you, ask! Don't just tell the dispatcher they are calling again or "dupe". Go that extra mile and answer every question a po on the street would like to know. Dispatchers, your number one priority should be officer safety. Your job is to dispatch jobs, order that tow, run that name or plate, yes even if they have 4. Bottom line, this is your job, just do it and do it good.