Good luck future Supervisors

Anyone hear any news? Was the test challenging? Was the test predictable? Anyone care to share their experience or info on what happens now?

Train the trainer?

Really, if you are not a competent calltaker, please do us all a favor and NOT volunteer to train someone. If you constantly send over half made tickets, ie. putting dup or calling again or checking status in the remarks box, you are not a competent calltaker. If you send over tickets that do not make sense, you are not a competent calltaker. Not trying to knock anyone, really but please ask yourself can I share good calltaking abilities or should I probably not do this?