Attention everyone, this is just a suggestion, not meant at all to point fingers or start bashing certain people. Can we bring back short, one hour, during the tour training sessions for our employees? Example, there are many dispatchers who may not know about all of the commands, or have forgotten what certain commands can do. Some calltakers can be reminded that they probably shouldn't tell the caller that the police have already been dispatched. Dispatchers may have forgotten what to do in the event of an svip. Calltakers may have forgotten that when making out a ticket, "calling again" "checking eta" or "dup" is not appropriate information to put in the remarks section. The 2nd watch was told yesterday in roll call that calltakers are not to include "fire refused" in our tickets. If fire will not be responding, "fire not responding " should be entered. What about dispatcher callbacks? Is anyone ever going to come up with an sop on this? Roll call training is sometimes used for just that but we need more than that. If we are expected to follow a certain procdure then it should be on paper and done the same across the board. So with that all said, can we get the training department to conduct some training sessions maybe bout an hour or so long?
